Terms of sale - Silverette

Right of withdrawal and return of goods

You can return any product purchased on our site within 14 working days of receiving the goods.

Below you will find all the information regarding your right of withdrawal and return methods.

Before making the return you must write an email to: info@higienicpants.com specifying the date of purchase and the reasons for the return. In the following days, you will receive our possible return authorization.

ATTENTION! Before proceeding with the shipment it is necessary to wait for our return authorization which will be sent by email and will contain the authorization code.

Products that arrive at our warehouse without our prior authorization will be automatically rejected.

If you return the product to us, the only expense you will have to incur is the one for shipping the return package. We will refund you the full value of your purchase (Product cost + Any shipping costs incurred to send it to you). The returned product must be returned new, in the original intact packaging. Higienic Pants reserves the right, unquestionably, to retain a portion corresponding to the value of the damage caused to the product or packaging. The return shipment must take place within 14 days of receipt of the goods and can be made through any carrier / courier / forwarder the customer deems most appropriate.

For any further information you can:

  • Call Customer Service +39 045 8510744
  • Send an email to info@silverette.com

Returns are not accepted:

  • in case of purchase of products made to measure for you;
  • in case of purchase of intimate products / in contact with the body for obvious hygienic reasons (such as briefs);

The right of withdrawal applies only and exclusively to purchases made by end consumers (therefore it is not valid on purchases made with an invoice bearing a VAT number and / or tax code not attributable to a private person);

We undertake to collect the delivered product at our expense, if it does not comply with the order as evidenced by the order confirmation. Color differences cannot be considered products that do not comply with the order;

Consumer information pursuant to Legislative Decree 6 September 2005, n. 206 – Consumer Code pursuant to Article 7 of Law no. 229 – published in the Gazzetta Ufficiale no. 235 of 8 October 2005 – Ordinary Supplement number 162.

The supplier of the requested services or products is Tecnologia Ospedaliera srl, with registered office in Sona Verona, Italy, Via Liguria, 61 Pursuant to Legislative Decree 206 of 2005, the customer has the possibility to withdraw from the contract stipulated on the Internet without any penalty and without the need to give any explanation, in compliance with the conditions preceding Point 1. Information on the right of withdrawal.

3. Mandatory conditions for exercising the right of withdrawal

The right of withdrawal is subject to the following mandatory conditions:

the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: inserts, accessories, etc …);

the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment);

the goods subject to the exercise of the right of withdrawal must be returned in a normal state of conservation: therefore, used products that show signs of damage or dirt and which consequently can no longer be considered intact will not be accepted;

some particular products already used CANNOT be returned for health and hygiene reasons.

the shipping costs for returning the goods are charged to the customer;

the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

in case of damage to the goods during transport, the Customer will be notified (within 5 working days of receipt of the goods in our warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the good (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal;

We are not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;

The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where it is ascertained:

the lack of the external packaging and / or the original internal packaging;

the absence of integral elements of the product (insert, accessories …) or anomalies in the product itself;

damage to the product for reasons other than its transport;

a state of dirt of the product due to its use, which has compromised its integrity.

Nature of communications

In compliance with the guidelines of the Ministry of Health of 28/03/2013 on advertising to the public, all the contents of the Tecnologia Ospedaliera Srl site and the related products sold under the Higienic Pants and Silverette brands, medical devices, medical devices -surgical, such as texts, images, photos, films, animations, drawings, attachments and so on, are not of an advertising nature.

All contents must be intended and are of an exclusively informative nature aimed exclusively at making customers and potential customers aware of the characteristics of the products. All trademarks mentioned are Registered Trademarks ® owned by their respective manufacturers.